Terms of Service

What I provide

I create user-generated content (UGC) — product demos, unboxings, reviews, testimonials, voiceovers, and product photography — as well as monthly retainer packages and in-person local UGC in the greater Cincinnati area. Each project is scoped and quoted based on your brief and goals.

Quotes and payment

• Packages and rates are available on request.
• A quote is agreed before any work begins.
• Payment terms (deposits, milestones, due dates) are confirmed per project.
• Unless we agree otherwise, payment is due per the schedule in your invoice.

Revisions and turnaround

Each deliverable includes a set number of revisions we agree on upfront. After I film and edit, I'll send the content over for your review. Turnaround times depend on the scope and our agreed schedule, and I'll always be upfront about them.

Usage rights

Unless we agree to specific usage rights, content is delivered for your use on the platforms and for the timeframe we discuss. Extended usage, whitelisting, and extra rights are available as add-ons.

Authenticity

I only share products I genuinely believe in. I reserve the right to decline a project if I feel the product or brand isn't a values fit. All content I create is honest and reflects a real home and real family.

Cancellations and refunds

If a project needs to be cancelled, any work already completed will be billed for. Deposits may be non-refundable once filming has begun. We'll always talk through the details before anything is finalized.

Liability

I'm committed to delivering great content and a smooth experience, but I'm not liable for indirect or consequential losses tied to how content performs once it's posted. My responsibility is to deliver the agreed content as scoped.

Changes to these terms

I may update these terms over time. The "Last updated" date above reflects the most recent version, and changes take effect when posted here.

Get in touch

Questions about these terms? Reach me at Nathalia.tbl.ugc@gmail.com and I'm happy to walk through anything.